Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Shopping Cart

When you are shopping on theory.com and click Add to Cart, your selected item will be saved in your Cart. Your Cart holds products that you may wish to purchase while you continue to shop. The item(s) you place in your Cart will remain there for the next 30 days, or until they are purchased, whichever occurs first.

Options in your Cart:

Update the Quantity – To do this, select the quantity you wish to purchase from the drop down box and click Update.

Remove an Item from your Cart – To remove an item completely from your Cart, simply click Remove next to each item that you want to remove from your Cart.

Enter a Coupon or Promotion Code – If you have a coupon or promotion code, enter it in the appropriate field during the billing section of the check out process and click Apply to see the discounted price. Your order total will reflect any and all price changes.

Continue Shopping – If you wish to continue shopping, you can use your Cart to store items that you wish to purchase. At any time while shopping, you can return to your Cart by clicking on Cart at the top of the page.

Proceed to Checkout – When you are ready to make your purchase, place your mouse over your Cart at the top of the page and click Checkout. Our checkout process is quick, easy and secure. For more information on secure shopping at theory.com, please visit the Privacy section of Customer Service.

Save your Cart – If you are not ready to purchase the items in your Cart now, you can save your Cart and retrieve them within the next 30 days (after that it will automatically be removed). Please note that we cannot guarantee the availability of items saved in your cart.

Edit Details – If you wish to view or change the items in you Cart, simply click on Edit next to the item you wish to change. This will bring up a Quick View of the selected product where you can change your item choice, your size, or your color. Make your selections or changes and click Update to return to you Cart.