Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Shipping Guidelines

General Shipping Guidelines:

Orders are processed pending item availability and credit card verification. Theory.com will contact you via email if there are any issues with your order.

  • Orders placed Monday-Friday before 11 AM EST will begin processing that day and will ship within 2 business days.
  • Orders placed Monday-Friday after 11 AM EST will begin processing the next business day and will ship within 3 business days.
  • Orders placed on Friday after 11 AM EST or over the weekend will begin processing on the following Monday.
  • Theory.com does not process or ship orders on Saturday, Sunday or federal holidays.

Theory.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.

For your protection, any order totaling $1,500.00 or more requires a signature at the time of delivery.

If you refuse delivery of any order placed on theory.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.