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Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Theory.com Return Policy & Exchanges

Theory.com Return Policy

If you're not completely satisfied with your Theory.com purchase, please return it to us within 30 days for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition may not qualify for a refund. Items purchased as FINAL SALE can not be returned or exchanged.

Free Return Shipping

Return shipping is free when you use our prepaid UPS return label AND your return arrives at our warehouse within 14 days of the date you received it. Please allow 5-7 days for transit time. Returns that are received after 14 days will incur a $7 return shipping fee which will be deducted from your return refund. Items purchased as FINAL SALE can not be returned or exchanged.


Items purchased as "FINAL SALE" can not be returned or exchanged, no exceptions. Promotions, including gift cards and coupons and promo codes, can not be applied to Final Sale purchases.


At this time, theory.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on theory.com.


Your refund will be processed within 5 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.