Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Pre-Order Item Availability

Pending credit card authorization, pre-order items will be processed, charged, and shipped as they become available. Pre-order shipping dates are for estimation purposes only; items may ship before or after the estimated shipping date.

Your credit card will be charged as your items are shipped. The total shipping charges for each shipment will be allocated proportionally to the cost of the items shipped; the total shipping cost charged will not increase. Please note that all pre-order items will ship via standard ground. You may receive several shipments in order to complete the fulfillment of your order. You will receive a shipping confirmation email for all items as they are shipped.

Pre-order items are excluded from promotions.