Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Shipping Methods & Costs

We currently offer the following shipping methods:

Standard Ground Shipping - FREE

Two Day Shipping - $18.00

Next Day Shipping - $25.00

Approximate delivery times:

Standard Ground Shipping - Delivery typically occurs 3 to 5 business days after processing

Two Day Shipping - Delivery is guaranteed 2 business days after processing

Next Business Day - Delivery is guaranteed the next business day after processing

Orders placed after 11am, Monday - Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.

At this time theory.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.

For your protection, any order totaling $1,500.00 or more requires a signature at the time of delivery.

For orders with pre-order items that require more than one shipment, the total shipping and tax charges for each shipment will be allocated proportionally to the cost of the items shipped; the total shipping cost charged for your order will not increase. Please note that all pre-order items will ship via standard ground.