Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Returning a Theory.com Gift

Items purchased on theory.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase - a credit will be issued in the form of a theory.com credit via email. Please make sure to include your email address with your gift receipt when you ship your return. Theory.com credits may be redeemed on theory.com only and will not be accepted as a form of payment at any Theory Retail or Outlet store locations.