Welcome to Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for complete information.

Contact Us

For theory.com Customer Service Inquiries and General Inquiries/Comments, please email us or call us toll free at 877.242.3317. We are available Monday through Friday, 9 AM to 5 PM EST, excluding holidays.

For all corporate positions, please email your resume to theoryjobs@theory.com or fax it to 212.675.0732.

For all retail positions, please email your resume to retailjobs@theory.com or fax it to 212.675.0732.

For Press Inquiries please email press@theory.com.

For inquiries related to LTJ in Japan or Theory products in Japan, please click here or call the Japan Customer Service Center at 81-(0)3-6865-0206.